Frequently Asked Questions

 

These should cover the basics. If not, feel free to contact us and we would be happy to answer any other questions you might have. 

Who are your typical clients?


We provide specialized design & drafting services to landscape contractors, hardscape contractors, landscape architects, landscape designers and design-build firms globally. We do not do work directly for the general public, property owners or developers.




What is your service radius?


We provide our services to any company, irrespective of your geographic location. Modern technology has made this easy. We engage with our clients over Skype, phone & e-mail.




Do you need to visit my site?


No. All we need is the site plan, survey or site measurements, some site photos and a sketch or instructions for what you have in mind, then we are set to go.




How will I receive my material?


We deliver the end products in JPG, PDF, and Excel formats digitally. Dropbox folders are shared with each of our clients where you'd be able to access and print your material from anywhere.




Would my clients know you are involved?


No. We work with you as a subcontractor. We use your logo and contact details on all your material. This means your client would be under the impression that you have your own team of designers in your office.




Do I get to provide input during the design process?


You certainly do. We work closely with our clients to ensure the end product is exactly what you need.




Will you treat my info and projects as confidential?


The drawings are your property afterwards. We use your logo and details on all the drawings. Your clients won’t know we exist. Any information that you or your company submit to Seas of Green Global is deemed confidential.
We utilise this information purely for the purpose of preparing all designs, drawings, graphics and documentation as required by you (our client). If your position necessitates an additional level of confidentiality when dealing with sensitive information, we can guarantee absolute confidentiality.




What do you charge?


We charge per hour, in 6 minute intervals. This allows billing flexibility & accuracy in a creative industry where every project and deliverable is unique in terms of scope, size, complexity and number of revisions your client needs. Two hourly rates are used depending on the nature of the work. A lower rate for basic services like drafting, take-offs etc and a higher rate for advanced services like design, 3D’s and quality control.
We like to minimize risk and uncertainty so we also have a fee calculator where you input project size, scope & deliverables and it shows what fees will be before we start. We use one of the best project & time management systems available to ensure you only pay for what you need. This also allows us to keep detailed tabs on every project and your bills will show in detail where time went on each of your projects. You only pay afterwards when you're happy, no payment needed before we start. Please contact us for our latest price list or to discuss your options.




What forms of payment do you accept?


Payments can be made by Bank Transfer, Paypal, Payoneer, Debit or Credit cards, or Direct bank deposits. You only pay afterwards when you're happy, no payment needed before we start.




What software do you use?


We use a combination of software applications. We've found the following allows us compatibility, speed & accuracy while leaving plenty of room for visual appeal: These include: > Adobe Photoshop > Autodesk AutoCAD > Structure Studios VIP3D (Pool Studio & VizTerra) > Trimble SketchUp > Idea Spectrum Realtime Landscaping Pro & Photo We don't believe in pirating software. All our seats are licenced and we use the latest versions of all software.




What lead times can I expect?


We work on a queuing system and all deadlines are booked in advance. Lead time on most new projects are 3-5 days from when you've provided all required info and confirmed we should go ahead. Small revisions we try and do in 1 day. More extensive revisions take around 2 days. We do many projects in parallel, so even with more than one of your projects simultaneously, you could still expect the same lead times.




How does this work?


Its simple: 1. You’d do a site visit and see your client as usual, then when back in the office send us a rough design sketch or some basic instructions, site survey and your site photos. 2. We then prepare all the drawings, plans & 3D’s you need to impress your client, land the job and complete the installation. 3. You save a huge amount of time and can concentrate on the fun stuff instead of spending hours on drawings or design. 4. You only pay afterwards when you're happy, no payment needed before we start.




Where are you located and how do we communicate?


> We are in Pretoria, the capital city of South Africa. > Our time zone is South Africa Standard Time - SAST (UTC+02:00). > We engage with our clients over Skype, phone & e-mail. > Most of our clients prefer to communicate over e-mail. > Large files can be shared with Google Drive, Dropbox, Box, OneDrive or other cloud solutions. > Dropbox folders are shared with each of our clients for easy access to your drawings from anywhere.




What do you need from me to start a project?


We need site information and your instructions. This typically includes: > A site survey or a measured sketch of the site. > The address, street number, zip code etc. > Site photos. As many as possible. > Your notes and instructions. We draw a lot of info from GIS systems, aerial photos and / or satellite images, but still prefer to use a survey as base to improve accuracy and efficiency. Your notes and instructions can be written, but to minimize the possibility of miscommunication and eliminate ambiguity, best practice is to provide your notes and instructions directly on the survey or on satellite images.




What should my notes and instructions look like?


Your notes and instructions can be written, but to minimize the possibility of miscommunication and eliminate ambiguity, best practice is to provide your notes and instructions directly on the survey or on satellite image. Here's a great example:





  • Grey Pinterest Icon
  • Grey LinkedIn Icon
  • Grey Blogger Icon
Seas of Green Logo

Drafting & Design services for landscape & hardscape professionals throughout the USA, Canada & Australia

© 2020 by Seas of Green